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Editorial

E-Citizen goes digital fully

by Dennis Elvis


Ecitizen which is the first-stop portal for Government information and services, has transformed the nation from a traditional way of applying for government services to a digital way where you can apply for these services from the comfort of your home.

Speaking yesterday at a Public Lecture at Chuka University, the Principal Secretary for the State Department of Immigration & Citizen Services Prof. Julius Kibet Bitok said that citizens can apply for passports, help loans birth certificates, Police clearance certificates, and even good conduct certificates while at home.

Prof. Julius Bitok also added that enhancing citizen platforms across the nation is one of the key things the government of Kenya Kwanza has done since it took power in 2022. “We have been able to move services from 390 in 2022 when President Ruto became president and now we have 19,250 services online”, Amb. Bitok said.

Launched in 2014, eCitizen pioneered the concept of providing cross-agency, citizen-centric information and services, to help citizens complete their transactions conveniently with one government. It is an initiative by the Ministry of Finance and is managed by the ICT Authority of Kenya(IDA).

It ensures that Citizens, non-citizens, and Business entities can access Government Services online and make Payments electronically and conveniently, using their preferred method of payment, 24 hours a day and from wherever they may be in the world.

The eCitizen portal, www.ecitizen.go.ke was subsequently developed as a payment gateway and integrated with electronic payment platforms including mobile telephone money payment services. The portal was entrenched in Gazette Notice No. 9290 of 30th December 2014 and the mandate of the Taskforce later enhanced through Gazette Notice No. 3299 of 13th May 2015. On the 12th January 2018, the Unit was moved from the Presidency to the National Treasury under the Directorate of Accounting Services and Quality Assurance and reports to a Steering Committee chaired by the PS/National Treasury created through Gazette Notice No. 400 of the same date.

To create an eCitizen account users need to provide the following information: write your first and last name, email address, and mobile phone number. Once a registration or reactivation request has been submitted, the user will be emailed a one-time link to activate their eCitizen account. The user will also be sent an SMS code to their registered mobile number to be used as part of the eCitizen account activation process. Once an account is activated, the user will be prompted to set up their password.

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